General Terms and Conditions

Terms and Conditions

TiWi Trade GmbH · blechziegel.de · Version: 2025

Contents

§ 1  Scope

1.1  These General Terms and Conditions (hereinafter "T&Cs") of TiWi Trade GmbH (hereinafter "Seller") apply to all contracts for the supply of goods concluded between a consumer or business (hereinafter "Customer") and the Seller with respect to the goods presented by the Seller in its online shop blechziegel.de. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.

1.2  These T&Cs apply accordingly to contracts for the supply of vouchers, unless otherwise provided.

1.3  A consumer within the meaning of these T&Cs is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed in nature.

1.4  A business within the meaning of these T&Cs is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

§ 2  Formation of Contract

2.1  The product descriptions contained in the Seller's online shop do not constitute binding offers by the Seller, but serve as an invitation for the Customer to submit a binding offer.

2.2  The Customer may submit the offer via the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer by clicking the button that completes the ordering process. The Customer may also submit the offer by telephone or email.

2.3  The Seller may accept the Customer's offer within five days:

• by sending the Customer an order confirmation in text form (email), or
• by delivering the ordered goods to the Customer, or
• by requesting payment from the Customer after the Customer has placed the order.

The acceptance period begins on the day after the Customer sends the offer and expires at the end of the fifth following day. If the Seller does not accept the offer within this period, this shall be deemed a rejection.

2.4  When selecting a payment method offered by PayPal, payment processing is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal Terms of Use. When selecting a PayPal payment method, the Seller declares acceptance of the offer at the time the Customer clicks the order button.

2.5  The contract text is stored by the Seller after conclusion of the contract and sent to the Customer by email. If the Customer has set up a user account, the order data can be accessed via the password-protected customer account.

2.6  Before submitting the binding order, the Customer can identify and correct input errors by carefully reading the on-screen information and using the standard keyboard and mouse functions, up until the Customer clicks the order button.

2.7  The German language is the only language available for the conclusion of the contract.

2.8  Order processing generally takes place by email. The Customer must ensure that the email address provided is correct and that emails from the Seller can be received.

§ 3  Right of Withdrawal

3.1  Consumers are generally entitled to a right of withdrawal.

3.2  Further information on the right of withdrawal can be found in the Seller's Right of Withdrawal notice.

§ 4  Prices and Payment Terms

4.1  Unless otherwise stated in the product description, the prices quoted are total prices including statutory VAT. Any additional delivery and shipping costs are specified separately in the respective product description.

4.2  The available payment methods are communicated to the Customer in the online shop.

4.3  If advance payment by bank transfer has been agreed, payment is due immediately upon conclusion of the contract, unless the parties have agreed on a later due date.

4.4  When selecting a payment method offered via PayPal, payment processing is handled by PayPal, which may also use the services of third-party payment service providers.

4.5  When selecting the "SOFORT" payment method, payment processing is handled by SOFORT GmbH, Theresienhöhe 12, 80339 Munich. Further information is available at www.klarna.com/sofort.

§ 5  Delivery and Shipping Terms

5.1  Delivery is made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The current delivery time is shown on the product page.

5.2  If delivery fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply if the Customer has effectively exercised their right of withdrawal.

5.3  If the Customer acts as a business, the risk of accidental loss of the goods passes to the Customer as soon as the Seller has delivered the goods to the carrier or freight forwarder. If the Customer acts as a consumer, the risk generally passes only when the goods are handed over to the Customer.

5.4  The Seller reserves the right to withdraw from the contract in the event of incorrect self-supply. In the event of unavailability, the Customer will be informed immediately and any consideration will be refunded.

5.5  Vouchers are provided to the Customer by email.

§ 6  Retention of Title

If the Seller makes advance payment, the Seller retains title to the delivered goods until the purchase price owed has been paid in full.

§ 7  Defect Liability (Warranty)

7.1  Unless otherwise provided by the following provisions, the statutory provisions on defect liability apply.

7.2  If the Customer acts as a business, the following applies: The Seller has the choice of type of subsequent performance. For new goods, the limitation period for defects is one year from delivery. Rights in respect of defects are excluded for used goods. The limitation period does not restart if a replacement delivery is made within the scope of defect liability.

7.3  The limitations of liability and shortened time limits do not apply to claims for damages, to defects fraudulently concealed, to goods used for a building and causing its defectiveness, or to obligations to provide updates for digital products.

7.4  If the Customer acts as a merchant within the meaning of § 1 HGB (German Commercial Code), the Customer is subject to the commercial duty to inspect and give notice of defects pursuant to § 377 HGB. If the Customer fails to comply with the notification obligations, the goods shall be deemed approved.

7.5  If the Customer acts as a consumer, they are requested to report delivered goods with obvious transport damage to the delivery person and to notify the Seller accordingly. Failure to do so has no effect whatsoever on the Customer's statutory warranty rights.

§ 8  Redemption of Gift Vouchers

8.1  Gift vouchers can only be redeemed in the blechziegel.de online shop, unless otherwise stated on the voucher.

8.2  Gift vouchers are redeemable until the end of the third year following the year of purchase. Any remaining balance will be credited until the expiry date.

8.3  Gift vouchers can only be redeemed before the completion of the ordering process. Subsequent set-off is not possible.

8.4  Multiple gift vouchers may be redeemed in a single order.

8.5  Gift vouchers may only be used to purchase goods and not for the purchase of further gift vouchers.

8.6  If the voucher value is insufficient, the difference may be settled using one of the available payment methods.

8.7  The balance of a gift voucher is neither paid out in cash nor does it accrue interest.

8.8  The gift voucher is intended for use exclusively by the person named on it. Transfer to third parties is excluded.

§ 9  Applicable Law

All legal relationships between the parties are governed by the law of the Federal Republic of Germany, to the exclusion of the laws on the international sale of movable goods. For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer habitually resides.

§ 10  Jurisdiction

If the Customer acts as a merchant, a legal entity under public law, or a special fund under public law with its registered office in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes is the Seller's registered office in Nuremberg.

If the Customer has its registered office outside the Federal Republic of Germany and the contract can be attributed to its commercial or professional activity, Nuremberg is likewise the exclusive place of jurisdiction. The Seller is in any case entitled to bring proceedings before the court at the Customer's place of business.

§ 11  Alternative Dispute Resolution

11.1  The EU Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.